Exchange Policy

Last Updated: October 10, 2026

At VETHER, we are committed to providing quality products and a satisfying shopping experience. We carefully inspect and package orders before dispatch. However, if you receive an incorrect or defective product, we are here to help.

Our exchange policy outlines the conditions and process for requesting an exchange.

1. Eligibility for Exchanges

VETHER accepts exchange requests only in the following circumstances:

Wrong Product Delivered: You have received a product different from the item you ordered.
Defective Product: The product received has a manufacturing defect or was damaged upon delivery.

All exchange requests are subject to verification and approval by our team.

2. Non-Eligible Exchange Requests

We do not accept exchanges for the following reasons:

Change of mind after placing an order.
Preference for a different colour, design, or style.
Incorrect size or product selected by the customer.
Personal dissatisfaction with the product when it matches the description and specifications provided on our website.
Damage caused by improper use, handling, storage, or care after delivery.
Normal wear and tear.

Please carefully review the product details, specifications, images, and size information before placing your order.

3. Exchange Request Timeframe

Customers must report any defective or incorrectly delivered product within 7 working days from the date of delivery.

Requests submitted after this period may not be accepted. We recommend inspecting your order immediately upon receipt.

4. How to Request an Exchange

To request an exchange, please contact our customer support team and provide the following information:

Order number
Full name and registered contact number
Description of the issue
Clear photographs showing the defect or incorrect product
Photographs of the original packaging, if applicable
Unboxing video, if available

Contact Details:

Email: support@vethershop.com
Phone: +91 88495 80197

Our team will review your request and guide you through the exchange process.

5. Exchange Approval and Process

All exchange requests must be approved by VETHER before the product is returned.

Once your request is approved, our team will provide instructions for returning the product. Please do not ship any item back without prior authorization.

The product should be returned with its original packaging, tags, accessories, and other included items, wherever applicable.

An exchange will be processed after the returned product has been received and inspected, where required.

6. Exchange Shipping Charges

For approved exchanges involving a defective product or an incorrect item delivered, VETHER will provide return shipping instructions and clarify the applicable shipping arrangements.

Customers should not independently arrange return shipping unless instructed by our support team.

7. Replacement Product Availability

Exchanges are subject to product availability. If the originally ordered product is unavailable, our team will contact you to discuss an appropriate alternative or an applicable refund, in accordance with our Refund Policy and applicable law.

8. Important Conditions

Products that have been intentionally damaged, altered, or misused after delivery may not qualify for an exchange.
Clear photographs and an unboxing video, if available, can help us verify your request.
VETHER reserves the right to reject exchange requests that do not meet this policy or where the reported issue cannot be reasonably verified.
This policy does not limit any mandatory consumer rights available under applicable law.