Return policy

Last Updated: October 10, 2026

At VETHER, we are committed to delivering quality products that meet our customers’ expectations. Every order is carefully checked and packaged before dispatch to ensure that you receive the product you ordered in good condition.

Our return policy is designed to assist customers who receive a defective product or an incorrect item.

1. Eligibility for Returns

VETHER accepts return requests only under the following circumstances:

Defective Product: The product received has a manufacturing defect or is damaged upon delivery.
Wrong Product Delivered: You have received a product that is different from the item you ordered.

Returns will be accepted only after our team reviews and verifies the reported issue.

2. Non-Returnable Products and Situations

We do not accept returns or exchanges for the following reasons:

Change of mind after placing an order.
Personal preference or dissatisfaction with the style, design, or colour.
Incorrect size or product selected by the customer.
The product no longer meets the customer's requirements.
Minor colour variations caused by screen settings or lighting conditions.
Damage caused by improper use, handling, storage, or care after delivery.
Normal wear and tear.

Please review the product description, specifications, images, and size details carefully before placing your order.

3. Return Request Timeframe

Customers must report any defective or incorrectly delivered product within 7 working days from the date of delivery.

Requests submitted after this period may not be accepted. We recommend inspecting your order immediately upon receipt.

4. How to Request a Return

To initiate a return request, please contact our customer support team with the following details:

Order number
Full name and registered contact number
Description of the issue
Clear photographs showing the defect or incorrect product
Photographs of the packaging, if applicable
Unboxing video, if available

Contact Details:

Email: support@vethershop.com
Phone: +91 88495 80197

Our team will review your request and inform you of the next steps.

5. Return Approval and Process

All return requests are subject to verification and approval by VETHER.

If your request is approved, our customer support team will provide instructions regarding the return process. Please do not ship any product back without receiving prior authorization from our team.

Returned products should generally include their original packaging, tags, accessories, and other items supplied with the order, wherever applicable.

6. Return Shipping Charges

For approved returns involving a defective product or an incorrect item delivered, VETHER will provide return shipping instructions and clarify the applicable shipping arrangements.

Customers should not independently arrange a return shipment unless instructed by our support team.

7. Refunds and Replacements

Once the reported issue has been verified, VETHER will determine the appropriate resolution, which may include a replacement or refund, depending on the circumstances and product availability.

If a refund is approved, it will be processed through the applicable payment method or another mutually appropriate payment arrangement. The time taken for the amount to reflect in your account may depend on your bank or payment provider.

A refund or replacement is not guaranteed until the reported issue has been reviewed and approved.

8. Important Conditions

Products must not be intentionally damaged, altered, or misused after delivery.
Providing clear photographs or an unboxing video can help us assess your claim more efficiently.
VETHER reserves the right to reject requests that do not meet this policy or where the reported issue cannot be reasonably verified.
This policy does not limit any mandatory consumer rights available under applicable law.