Shipping policy

Last Updated: September 9, 2026

At VETHER, we aim to provide a reliable and convenient delivery experience for every order.

This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

By placing an order on our website, you acknowledge and agree to the terms of this Shipping Policy.

1. Order Processing

After an order is successfully placed, our team will process the order for dispatch.

Order processing may include:

Payment verification
Product availability confirmation
Quality checking
Packaging
Address verification
Handover to the delivery partner

Orders are generally processed within the applicable processing timeframe communicated at checkout or through order-related communications.

Processing times may vary during:

Sales
New product launches
Festivals
Holidays
High-volume periods
Unexpected operational circumstances

2. Shipping Locations

VETHER currently delivers to serviceable locations supported by our available delivery partners.

Delivery availability may depend on the customer's:

PIN code
Address
Location
Courier service coverage

If a particular location is not serviceable, we may contact the customer or cancel the order where delivery cannot reasonably be completed.

3. Delivery Time

Delivery timelines may vary depending on the destination and courier network.

The estimated delivery timeframe displayed during checkout or communicated after purchase is an estimate and not an absolute guarantee.

Delivery may take longer due to:

Remote locations
Weather conditions
Public holidays
Courier delays
Transportation disruptions
High order volumes
Incorrect or incomplete address information
Events beyond our reasonable control

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout or communicated before the order is completed.

Shipping charges may vary depending on order value, destination, promotional offers, or other applicable conditions.

5. Order Tracking

Where tracking information is available, customers may receive tracking details after the order has been dispatched.

Tracking information is provided by the applicable delivery partner and may take some time to update after dispatch.

Delivery status and estimated delivery dates shown by the courier are subject to change.

6. Delivery Attempts

The delivery partner may make delivery attempts using the contact and address information provided by the customer.

Customers are responsible for:

Providing a correct delivery address
Providing an active mobile number
Being available to receive the order
Providing any necessary delivery instructions
Coordinating with the delivery partner when required

If delivery cannot be completed because the customer is unavailable, provides incorrect information, refuses delivery, or otherwise prevents delivery, additional delivery attempts or other consequences may apply.

7. Incorrect Address

Customers are responsible for checking the shipping address before completing an order.

VETHER should be contacted immediately if an incorrect address is identified.

Once an order has been dispatched, changes to the shipping address may not be possible.

VETHER is not responsible for delivery failures caused by incorrect or incomplete information supplied by the customer.

8. Damaged Package or Product

Customers should inspect the package as soon as possible after delivery.

If the package appears visibly damaged, customers are encouraged to document the condition of the package before opening it.

If the product inside is damaged or broken, please contact VETHER within 7 working days of delivery.

We may request:

Order number
Photographs of the package
Photographs of the product
Unboxing video, where available
Description of the issue
Other information reasonably necessary to investigate the claim

9. Missing Products

If an item that was included in your order is missing from the delivered package, please contact us within 7 working days of delivery.

Our team may investigate the order, packaging, shipment, and delivery records before determining the appropriate resolution.

10. Incorrect Product Delivered

If you receive a product that is different from the product ordered, please contact us within 7 working days of delivery.

The issue may be verified against your order details and the product received.

If the error is confirmed to have occurred during our fulfillment process, an eligible return, replacement, or refund may be arranged in accordance with our Cancellation and Refund Policy.

11. Lost Shipments

If tracking indicates that a shipment has been delayed or appears to be lost, customers should contact VETHER so that we can coordinate with the applicable delivery partner.

Investigations may require additional time depending on the courier's procedures.

A shipment will not automatically be considered lost solely because delivery has been delayed.

12. Delivery Delays

VETHER is not responsible for delays caused by circumstances outside our reasonable control.

Such circumstances may include:

Natural disasters
Severe weather
Transportation disruptions
Government restrictions
Public disturbances
Courier operational issues
Technical problems
High-volume periods
Incorrect customer information
Other unforeseen circumstances

We will make reasonable efforts to assist customers where a delivery issue occurs.

13. Refused or Undelivered Orders

If an order is refused or cannot be delivered due to customer-related reasons, the order may be returned to VETHER.

Refund eligibility, if any, will be determined according to our Cancellation and Refund Policy.

A refund is not automatically guaranteed merely because an order was refused or returned by the courier.

14. Contact Us

For shipping or delivery-related questions, please contact:

VETHER

Email: vethershop@gmail.com
Phone: +91 88495 80197

Address:
Time Trade Centre, 427,
Parvat Patia Canal Rd, Magob,
Surat, Gujarat 395010, India