Privacy policy

Last Updated: September 9, 2026

VETHER ("VETHER", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you provide while visiting or purchasing from our website.

This Privacy Policy explains how we collect, use, store, protect, and disclose your information when you visit our website, place an order, contact us, or otherwise interact with our services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

When you browse our website, create an account, place an order, contact us, or interact with our services, we may collect certain information necessary to provide our services.

Personal Information

Depending on how you interact with us, we may collect:

Full name
Billing address
Shipping address
Email address
Mobile or telephone number
Order details
Product details
Payment-related information
Communication preferences
Information you provide when contacting customer support
Any other information voluntarily provided by you

We only collect information that is reasonably necessary to process your order, provide customer service, maintain our website, and fulfill our legal or business obligations.

Payment Information

Payments may be processed through third-party payment service providers. We may receive limited payment-related information necessary to confirm and manage your transaction.

We do not intentionally store complete payment card details such as your full credit or debit card number, CVV, or other sensitive payment credentials on our own systems.

You should review the privacy policies of the relevant payment provider for information regarding how your payment information is processed.

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Website pages visited
Time and date of visits
Referring website
General usage and interaction information
Cookies and similar technologies

This information helps us understand how visitors use our website, improve website performance, prevent fraud, and provide a better shopping experience.

3. How We Use Your Information

We may use the information we collect for the following purposes:

Processing and fulfilling orders
Delivering products to you
Sending order confirmations and shipping updates
Providing customer support
Responding to enquiries and complaints
Verifying orders
Preventing fraudulent or unauthorized transactions
Processing eligible return or refund requests
Improving our products, website, and services
Maintaining website security
Understanding customer preferences and website usage
Sending marketing communications where permitted and where you have provided appropriate consent
Complying with applicable laws and regulations
Protecting our rights, property, and customers

We will not use your personal information for purposes that are incompatible with the purposes described in this Privacy Policy unless permitted or required by applicable law.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality and improve your browsing experience.

Cookies may help us:

Remember items in your shopping cart
Maintain your shopping session
Understand website traffic
Remember certain preferences
Improve website functionality
Analyze website performance
Provide relevant marketing or advertising where applicable

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of our website.

5. Sharing of Information

We do not sell your personal information as a commercial product.

We may share information with trusted third parties when necessary to operate our business and provide services to you.

These may include:

Payment processing providers
Shipping and logistics partners
Website and technology service providers
Customer service providers
Analytics and security providers
Marketing service providers, where applicable
Professional advisers
Government authorities or law enforcement agencies where required by law

Third parties may only receive information reasonably necessary for the service they provide or where disclosure is legally required.

6. Order and Delivery Information

When you place an order, certain information must be shared with delivery and logistics partners so that your order can be successfully delivered.

This may include:

Customer name
Shipping address
Mobile number
Order number
Product/order information

The delivery partner may use this information to contact you regarding delivery.

7. Marketing Communications

If you have opted to receive promotional communications, we may contact you regarding:

New products
Collections
Offers
Promotions
Brand updates
Other relevant VETHER communications

You may opt out of promotional communications at any time by following the unsubscribe instructions provided in the communication or by contacting us.

Even if you opt out of marketing communications, we may continue to send essential transactional communications relating to your orders, payments, shipping, returns, refunds, or customer service enquiries.

8. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure.

Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security of information transmitted to or through our website.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

Fulfilling orders
Providing customer service
Maintaining business records
Resolving disputes
Preventing fraud
Complying with legal and regulatory requirements

When information is no longer reasonably required, it may be deleted, anonymized, or securely disposed of, subject to applicable legal requirements.

10. Third-Party Websites

Our website may contain links to third-party websites or services.

VETHER is not responsible for the privacy practices, content, security, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

11. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take reasonable steps to address the situation.