Refund policy

Last Updated: September 9, 2026

At VETHER, we carefully inspect and package our products before dispatch. We want every customer to receive the product they ordered in proper condition.

This Cancellation, Return & Refund Policy explains when an order may be cancelled and when a return, replacement, or refund may be considered.

Please read this policy carefully before placing an order.

1. Our Return & Refund Approach

VETHER does not offer general or unconditional returns or refunds.

A return or refund request will only be considered when there is a verified issue with the order, such as:

The product was received damaged.
The product was received broken.
A product is missing from the order.
The wrong product was delivered.
The product delivered does not match the product ordered.
Another verified fulfillment error occurred on the part of VETHER.

Returns or refunds are not available simply because the customer has changed their mind or no longer wants the product.

2. Situations Where Refunds Are Not Provided

VETHER does not process refunds for the following reasons where the correct and undamaged product has been delivered:

Change of mind
Personal preference
Color preference
Style preference
Product no longer wanted
Ordering the wrong product
Ordering the wrong size, where the correct product was delivered
Minor differences in color caused by screen or lighting conditions
Normal characteristics or minor variations of the material
Damage caused after delivery by the customer
Normal wear and tear
Improper use
Improper storage
Failure to follow product-care instructions
Any issue that does not constitute a verified fulfillment or product-damage issue

VETHER's decision regarding the eligibility of a return or refund will be based on the information and evidence available during the review.

3. Eligible Return & Refund Cases

A return or refund request may be considered when:

A. Damaged Product

If the product arrives damaged or broken, contact us within 7 working days of delivery.

Please provide photographs and other information requested by our customer service team.

B. Missing Product

If one or more products that were included in your order are missing from the package, contact us within 7 working days of delivery.

We will verify the order and shipment details before determining the appropriate resolution.

C. Wrong Product Delivered

If you receive a product that is different from the product you ordered, contact us within 7 working days of delivery.

After verification, VETHER may arrange an appropriate resolution, which may include a return, replacement, or refund depending on the circumstances.

4. Seven Working Day Reporting Period

Eligible issues must be reported within 7 working days from the date of delivery.

Requests submitted after this period may not be accepted.

We strongly recommend checking your order immediately after delivery so that any issue can be reported within the applicable timeframe.

5. How to Report an Issue

To report an eligible issue, contact VETHER at:

Email: vethershop@gmail.com
Phone: +91 88495 80197

Please provide:

Order number
Customer name
Registered mobile number
Registered email address
Description of the issue
Photographs of the product
Photographs of the packaging, where relevant
Unboxing video, if available
Any other information reasonably requested by our team

Providing clear photographs or videos can help us assess the issue more quickly.

6. Unboxing Evidence

For damaged, missing, or incorrect-product claims, customers are strongly encouraged to record an unboxing video showing:

The sealed package before opening
The shipping label
The package being opened
The contents of the package
The product and any visible damage or discrepancy

An unboxing video can be useful evidence when investigating a delivery-related issue.

However, the absence of an unboxing video does not automatically determine eligibility. VETHER may consider the complete circumstances and other available evidence.

7. Verification Process

Once we receive your complaint, our team may review:

Order information
Product details
Packaging information
Photographs or videos
Shipment information
Delivery records
Customer-provided information
Other relevant records

Additional information may be requested if necessary.

VETHER reserves the right to reject a claim if the issue cannot be verified or if the claim falls outside this policy.

8. Return Authorization

Do not send any product back to VETHER without receiving instructions from our customer support team.

If a return is approved, our team will provide the appropriate return instructions.

Products returned without prior authorization may not be accepted or processed.

9. Condition of Returned Products

Where a return is approved, the product should generally be returned in the condition in which it was received, together with applicable packaging, accessories, tags, labels, and other included items, unless the issue itself prevents this.

Customers should not intentionally alter, damage, use, wash, repair, or modify a product that is being returned due to an eligible issue.

10. Return Shipping

Where VETHER confirms that the issue is attributable to an incorrect, damaged, broken, or missing product, return arrangements may be provided according to the circumstances.

Customers should not independently ship a product to an address unless instructed by VETHER.

11. Replacement

Depending on product availability and the nature of the issue, VETHER may offer a replacement instead of a refund.

A replacement may be subject to:

Product availability
Verification of the issue
Return of the original product where applicable
Successful inspection

If the same product is unavailable, another appropriate resolution may be offered.

12. Refunds

VETHER only processes refunds for eligible and verified cases covered under this policy.

A refund is not guaranteed simply because a customer requests one.

If a refund is approved, the refund will generally be processed through the applicable payment method or according to the available payment-processing procedure.

The time required for the refunded amount to appear in the customer's account may depend on the payment provider, bank, or financial institution.

13. Refund Amount

Where a refund is approved, the amount refunded will be determined based on the eligible order and the circumstances of the approved claim.

VETHER will not provide additional compensation for inconvenience, delay, loss of time, or other indirect consequences unless required by applicable law.

14. Cancellation Before Dispatch

Customers who wish to cancel an order should contact VETHER as soon as possible after placing the order.

Cancellation requests may be considered if the order has not yet been processed or dispatched.

Once an order has entered processing or has been dispatched, cancellation may no longer be possible.

If an eligible cancellation is accepted after payment has been received, the applicable amount will be processed according to our refund procedure.

15. Cancellation After Dispatch

Once an order has been dispatched, cancellation may not be possible.

Customers should contact VETHER immediately if they believe they need to cancel an order.

If the shipment has already been handed over to the delivery partner, the customer may need to follow the delivery or return instructions provided by VETHER.

A refusal to accept a correctly fulfilled order does not automatically create a right to a refund.

16. Incorrect Address Provided by Customer

Customers are responsible for providing accurate delivery information.

If an order cannot be delivered because of:

Incorrect address
Incomplete address
Incorrect PIN code
Incorrect mobile number
Customer unavailable for delivery
Repeated failed delivery attempts
Customer refusal

the order may be returned to VETHER.

A refund is not automatically guaranteed in these circumstances.

17. Fraudulent or Abusive Claims

VETHER reserves the right to investigate claims and take appropriate action where there is evidence of:

Fraudulent claims
False information
Repeated misuse of the return/refund process
Intentional product damage
Product substitution
Abuse of customer policies
Any other deceptive activity

Where appropriate, claims may be rejected.

18. Policy Does Not Limit Mandatory Consumer Rights

Nothing in this policy is intended to exclude, restrict, or override any consumer right or legal protection that cannot lawfully be excluded or restricted under applicable law.

Where applicable law provides a mandatory right or remedy that differs from this policy, the applicable legal requirement will prevail.

19. Policy Changes

VETHER may update this Cancellation, Return & Refund Policy from time to time.

Any changes will be published on this page with an updated "Last Updated" date.

Customers should review the policy applicable at the time of their purchase.

20. Contact Us

For cancellation, return, damaged product, missing product, incorrect order, or refund enquiries, please contact us:

VETHER